Terms of Service
By using any of the Services and the Website, You expressly agree to be bound by these terms and all applicable laws and regulations governing the Website and the Services. The terms form a legally binding agreement between you and www.voolt.com" in relation to your use of the Website and/ or the Services and apply to all users of the Services, whether registered or not, on the Website.
As used in this Agreement, “www.voolt.com,” "we," "us," and "our"shall mean Voolt and its subsidiaries and affiliates. By accessing or using the services available through our Website (the "Services"), you agree to be bound by these Terms of Service and our Privacy Policy currently found at and incorporated herein by reference. These Terms do not alter in any way the terms or conditions of any other agreement you may have with Voolt for products, services or otherwise. If you are using the Services on behalf of any entity, you represent that you are authorized to do so.
We may, at our sole discretion, modify or revise these Terms of Service and policies at any time by giving notice on our Website and/or through the Services, and you agree to be bound by such modifications or revisions. Although Voolt may attempt to notify you when major changes are made to these Terms of Service, you should periodically click on our Terms of Service to review any updates. All changes shall be effective immediately when we post them and shall apply to all access to and use of our Website thereafter. Nothing in these Terms of Service shall be deemed to confer any third-party rights or benefits hereunder.
Voolt may review and delete any User Content that, in its sole judgment, violates these Terms of Service, applicable law, rule or regulation, is offensive or illegal or violates the rights of, harms or threatens the safety of Users of Voolt. The Company reserves the right to expel Users and prevent their further access to Voolt for violating the Terms of Service or applicable law, rule or regulation and the right to remove User Content which is in violation of the Terms of Service, abusive, illegal, or disruptive.
Ad Credits mean credits which can be purchased in advance to be utilized for the payment of the ads to google.
Policies mean advertising criteria or specifications made conspicuously available, including content limitations, technical specifications, privacy policies, policies of google, user experience policies, policies regarding consistency with Third-Parties’ public image, and community standards regarding obscenity or indecency (taking into consideration the portion(s) of the Site on which the Ads are to appear), other editorial or advertising policies.
Site or Sites means www.voolt.com
Pay Service means certain of the Services made available on a Voolt platform on a payment of fee basis.
Member means a company or person who completes Voolt’s account registration process.
Representative means an entity and its affiliate(s), any director, officer, employee, consultant, contractor, agent, and attorney associated with the Company.
Commencement Date means the date on which this Agreement takes effect, as expressly stated in the media plan report.
Collective Content means Member Content and Voolt Content.
Content means report text, graphics, images, music, software, audio, video, information or other materials.
Voolt Content means all Content that Voolt makes available through the Website, Application, Services, or its related promotional campaigns and official social media channels, including any Content licensed from a third party but excluding Member Content.
Ambit of Service
The Website is an advertising platform on which User authorizes the Voolt to use automated tools to format Ads and publish them on Google Adwords on their behalf. The Voolt and its affiliates may make available to the User certain optional Program features to assist the User with the selection of keywords and generation of Targets. However, the User shall solely be responsible for the Targets and reach of the Ads. User is provided certain tools with the help of which they can optimize their Ads.
The Voolt or Partners may reject or remove a specific Ad or Target at any time if it’s in conflict with our or Google’s Terms of Service. The Voolt and its affiliates reserve the right to modify or cancel Programs at any time. The User acknowledges that The Voolt or its affiliates may participate in Program auctions in support of its own services and products.
Subscription/Fee-Based Services/Top-Up.
You can Top-Up your Ad Credits in two ways i.e. “Manual Top-Up” and “Auto Top-Up”.
Manual Top-Up: You may choose to Top-Up your Ad Credits manually at your convenience, however the minimum amount to be deposited in your account shall be $50.
Auto Top-Up: If you select the Auto Top-Up option then same amount as previous payment shall be topped up in Ad Credits account.
Pay Services are offered by Voolt on a prepaid usage basis. Advertising credits (“Ad Credits”) may be purchased and used to run advertisements on the Google Search and Google Search Partner Websites[1] . Voolt charges a fixed Service Fee for the allocation of Ad credits. The allocation of Ad Credits may be subject to change without notice. Ad Credit costs, including cost-per-click reporting and more, are reflected through the per click prices determined by the Google. Ad Credits are subject to the Terms of Service of Google.
Ad Credits can be refunded however, 30% administration fee shall be applicable on the refunded Ad Credits. If you cancel your recurring Ad Credit Service, your Ad Credits on file will remain in your account for one month; thereafter, these shall be forfeited next month. Adjustments, reinstatements or refunds relating to the positioning or placement of any Ad are at our sole discretion.
Charges are solely based on The Voolt’s measurements for the Programs and the applicable billing metrics e.g., clicks or impressions. The Voolt is not obligated to deliver any Ads in excess of any credit limit. Voolt shall not be liable in the event, it does not deliver Ads to the selected Targets. Ad(s) appearance in the Google Search and other Google Partner Websites depends heavily on the effectiveness of usage of relevant keywords entered by you.
Please note that we shall pause the Service in the event your Ad Credit balance goes to zero or if there are not enough Ad credits in your account to pay for the next click . You are required to add double the amount of Ad credits you intend to utilize for the continuation of the Service. You may terminate the Service anytime; however, please keep in mind that you shall lose access to the Service with immediate effect, including but not limited to the landing page provided to you by Voolt.
YOU UNDERSTAND AND ACKNOWLEDGE THAT ALL FEES MUST BE PAID IN ADVANCE AND THAT YOUR SERVICES MAY BE PAUSED OR TERMINATED IF TIMELY PAYMENT IS NOT RECEIVED OR IF A PAST PAYMENT HAS BEEN DISPUTED.
You agree to pay all the fees applicable for such Pay Service you incur through your Pay Service Account, including any fees associated with the use of such Pay Service, together with all applicable taxes (the “Fees”). Unless otherwise indicated on the relevant Pay Service description page, the Fees for Ad Credits purchased through your Pay Service Account are chargeable immediately to the credit card you designated for the particular Pay Service Account or through such other billing process as applicable. All Fees are non-refundable. Voolt reserves the right to change the amount of, or basis for determining, any Fees for a Pay Service and to institute new Fees or terms at any time effective upon notice to you, which notice may for certainty include the posting of any such changes on the relevant pages related to the use of the Pay Service.
By registering for a Pay Service, you warrant that: (a) you are of the age of majority in the jurisdiction in which you reside, (b) all information you submit is true and correct (including without limitation all credit card information), and (c) you are the cardholder of the credit card you designated for your Pay Service Account. In consideration of the availability, and your use, of a Pay Service, you acknowledge and agree: (a) to these Terms of Service, including without limitation the disclaimers, limitation of liability and provisions related to prohibited conduct set out herein as well as any Terms of Service which may be set out in the relevant Pay Service Description, (b) that you are solely responsible for all acts or omissions that occur through your Pay Service Account, and (c) that Voolt reserves the right to suspend or terminate your Pay Service Account and your use of a Pay Service at any time, including without limitation, where Voolt has determined, in its sole discretion, that your use of the Pay Service is, or was, in breach of these Terms of Service. Any such termination by Voolt shall be in addition to and without prejudice to such rights and remedies as may be available to Voolt, including injunction and other equitable remedies. Your ability to use the Pay Service is also subject to any limits established by Voolt or by your credit card issuer. If Fees cannot be charged to your credit card or your charge is returned for any reason, including chargeback, Voolt reserves the right to either suspend or terminate your Pay Service Account and your access to the Pay Service.
Obligations Of Users
In addition to making all required payments and complying with the terms of this Agreement, User shall (a) cooperate with Voolt and Google in all matters relating to the Services and provide access to User’s advertising accounts, including User’s Google Adwords and Analytics accounts, as reasonably necessary for the Services; (b) respond promptly to questions and any reasonable request to provide direction, information, approvals, authorizations or decisions that are reasonably necessary for Voolt and Google to perform the Services in accordance with the requirements of this Terms of Service; and (c) provide such materials and/or information as Voolt and Google may reasonably request in connection with the Services, including any User Material. Voolt is not responsible or liable for any delay or failure of performance caused in whole or in part by User’s delay in performing, or failure to perform, any of its obligations under this Agreement. Voolt cannot guarantee that any Voolt Material, including any Ads, shall “go live” or be completed by any set timeline. We will, however, strive to minimize our response times to Users wherever possible.
To access and use certain features of the Services, you are required to register for an account. By creating an account, you agree to (i) provide accurate, current and complete account information; (ii) maintain the security of your password, not share your password with any other person and accept all risks of unauthorized access to your account; and (iii) promptly provide notice [email protected] if you discover or otherwise suspect any security breaches related to the Services.
You acknowledge and agree that you are responsible and shall bear all risks associated with the use of any Content and that under no circumstances will Voolt be liable in any way for the Content or for any loss or damage of any kind incurred as a result of using our Service. ANY CONTENT POSTED ON THE LANDING PAGE CREATED FOR THE USER BY VOOLT SHALL BE THE RESPONSIBILITY OF THE USER. VOOLT IS NOT LIABLE FOR TYPOGRAPHICAL ERRORS OR RELIABILITY AND ACCURACY OF THE CONTENT.
In order to avail of our marketing Services, you have to upload some content to our Website and servers. You acknowledge and agree not to upload, post, transmit, publish, or distribute any material or information that is unlawful or which may potentially be perceived as being harmful, threatening, libellous, ethnically, or otherwise objectionable. You acknowledge and agree that you are solely responsible for your own Content posted on, transmitted through, or linked from the Service and the consequences of posting, transmitting, linking or publishing it. More specifically, you are solely responsible for all Content that you upload or otherwise make available via the Service. In connection with such Content posted on, transmitted through, or linked from the Service by you, you affirm, acknowledge, represent, warrant and covenant that: (i) you own or have the necessary licenses, rights, consents, and permissions to use such Content on the Service and Website.
By posting any Content on the Website, you hereby grant the Company a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, and edit any such Content which you may provide to be used and shared on Google platform on your behave. By submitting Content, you represent to the Company that such Content is original, you are its rightful owner or that you have first obtained permission from the rightful owner to submit it, and that you have the authority to assign and license to the Company all rights, title and interest as set forth herein in and to such Content. You acknowledge that the Company has relied upon this representation. Accordingly, you further agree to defend, hold harmless and indemnify the Company from and against any and all claims of alleged or actual infringements of any intellectual property rights, proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution raised by third parties against the Company in connection with such Content.
You agree to release Voolt, its parents, partners, contractors and affiliates, together with their respective employees, agents, officers, directors and shareholders, from any and all liability and obligations whatsoever in connection with or arising from your use of our Services. If at any time you are not happy with the Websites or the Services or object to any Content, your sole remedy is to cease using them.
Electronic Communications
When you send an email or chat electronically with Voolt, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email. You agree that all agreements, notices, disclosures and other communications that Voolt provides to you electronically satisfy legal requirements that such communications be in writing.
By registering for a Voolt account, you agree to receive transactional communications necessary for the regular functioning of our services, including but not limited to account verification, billing confirmations, and technical notices.
If you opt-in during registration or later through your account settings, you also consent to receive marketing communications such as product updates, promotional offers, and educational materials. You can withdraw your consent and unsubscribe from such emails at any time by clicking the unsubscribe link at the bottom of such communications or by managing your preferences in your account settings.
Suspension And Termination Of Account And Service
Generally, a User Account will be considered active until we receive a user request to deactivate or delete it. We do not guarantee that the Website or any content contained on the Website will always be available or be uninterrupted. We reserve the right to limit, suspend, terminate, modify, or delete the User Account we provide to you or your access to our Services or portions thereof (including any Content you or other users submit) for any reason, with or without notice and at any time, including, without limitation, if you are, or we suspect that you are, improperly using the Services, violating any applicable laws or failing to comply with this Terms of Service. We also reserve the right to stop offering and/or supporting the Services or any part of the Services at any time, either permanently or temporarily, for any reason, with or without notice to you, at which point your use of the Services or any part thereof will be automatically terminated or suspended.
Use Of The Services
Except as otherwise agreed upon, we hereby grant you a limited, nonexclusive, non-sublicensable license to access and use the Platform and is conditioned with the compliance with these Terms. You will not use, copy, adapt, modify, decompile, reverse engineer, disassemble, decrypt, attempt to derive the source code, prepare derivative works based upon, distribute, license, sell, rent, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Content, except as expressly permitted by Voolt or as permitted under applicable law. Any unauthorized use of the Services is strictly prohibited and will terminate the license granted in these Terms. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you.
Voolt will not be liable on account of any inaccuracy of information on this Website. It is the responsibility of the visitor to further research the information on the Website. The User undertakes not to duplicate, download, publish, modify and distribute the material on Voolt unless specifically authorized by Voolt in this regard.
Third Party Website Links, Content And Services
The Service and Content available through the Website may integrate with other third-party service providers such as third-party payment processor Services, e.g. Stripe. If you link to Third Party Websites, you may be subjected to those Third-Party Websites' Terms of Service and other policies. Voolt makes no representation or guarantee as to the accuracy or authenticity of the information contained in any such Third-Party Website; data protection and your linking to any other Website is completely at your own risk, and Voolt disclaims all liability thereto.
Any and all contents and services (including advertising) within Voolt that are not owned by Voolt are "third-party content and services." Voolt acts merely as an intermediary user of and accepts no responsibility or liability for third-party content and services. In addition, and without limiting the generality of the foregoing, Voolt may include links to Websites operated by third parties, including advertisers and other content providers. Those Websites may collect data or solicit personal information from you. Voolt does not control such Websites and is not responsible for their Content, policies, or collection, use or disclosure of any information; those Websites may collect
Ownership and Intellectual Property
This Website and all Content forming part of the Website, including, without limitation, all photographs, ideas, images, designs, information, interfaces, text, graphics, brand names, logos and trademarks, are protected by copyright, trademark and other intellectual property laws of Canada.
You acknowledge and agree that Voolt owns, controls or is licensed all legal right, title and interest in and related to the Website, including all intellectual property rights. You may not:
- modify or copy the idea of trade, layout or appearance of the Website or any computer software or code contained in the Website; and/or
- decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
If you believe that anything on or available through the Services infringes upon any copyright which you own or control, you may contact us at [email protected]
Data Ownership
We respect your right to ownership of Content created or stored by you. You own the Content created or stored by you. Unless specifically permitted by you, your use of the Services does not grant Voolt the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored landing page or in Ad’s account for Voolt’s commercial, marketing or any similar purpose. But you grant Voolt permission to access, copy, distribute, store, transmit, and reformat the Content of your user account solely as required for the purpose of providing the Services to you.
Indemnification
The User agrees and undertake to indemnify and to hold harmless Voolt and other parties determined by Voolt, Voolt affiliates, successors, agents, assigns, and each of their directors, officers, employees, associates, agents, and representatives from and against any data loss, financial losses, damages, liability, claims, costs, penalty and expenses (including, without limitation, reasonable attorneys’ fees) incurred by reason of (i) any breach or alleged breach by the User of the User’s obligations, responsibilities, representations, or warranties under the Subscription Agreement and/or User T&C; (ii) any infringement or unauthorized use of intellectual property rights of Voolt including but not limited to infringement of intellectual property rights of Voolt in the Website (iii) any breach of the confidentiality obligations of the User under this Agreement or User T&C; (iv) any violation of Voolt policies by the User; (v) any harm to the reputation and goodwill of Voolt directly attributable to the User; and (vi) damage, unauthorized use or loss of the Website.
Reliance on Information Posted
The information presented on or through the Website is made available solely for general/ recommendation purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk and responsibility. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website or by anyone who may be informed of any of its contents.
Limitation of Liability
IN NO EVENT SHALL VOOLT, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND (INCLUDING LOSS OR DAMAGE TO CONTENT), IN EACH CASE WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VOOLT. IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU SPECIFICALLY ACKNOWLEDGE THAT VOOLT. SHALL NOT BE LIABLE FOR CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW, THEREBY MINIMIZING OUR LIABILITY TO YOU TO THE LOWEST AMOUNT PERMITTED BY APPLICABLE LAW. THE SERVICES ARE CONTROLLED AND OFFERED BY VOOLT. FROM ITS FACILITIES IN CANADA. VOOLT. MAKES NO REPRESENTATIONS THAT THE SERVICES ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SERVICES FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.
Disclaimer of Warranties
YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WE SHALL NOT BE LIABLE TO YOU FOR ANY LOSS SUFFERED IN RELATION TO YOUR USE OR INABILITY TO USE THE WEBSITE WITHOUT LIMITING THE FOREGOING; NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. WE MAKE EVERY EFFORT TO VERIFY STATEMENTS AND INFORMATION SUBMITTED BY THE THIRD PARTIES AND OUR MEMBERS, THE INFORMATION COMPILED BY US IS BASED ON INFORMATION SUPPLIED BY VARIOUS INDIVIDUALS AND BUSINESSES; IT DOES NOT REPRESENT THE VIEWS OF VOOLT. AND VOOLT CANNOT BE HELD RESPONSIBLE FOR ANY OMISSIONS OR INACCURATE CLAIMS THAT MAY APPEAR.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Entire Agreement/ Severability
These Terms of Service incorporate our Privacy Policy which together constitutes the entire Agreement between You and Voolt in relation to Your use of the Website and/ or the Services and supersedes any prior representations, inducements or agreements relating to its subject matter. You agree that these Terms of Service are not intended to confer and do not confer any rights or remedies upon any third party. If any part of these Terms of Service are held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. These Terms of Service, including all terms and policies referenced herein, contain the entire understanding and supersede all prior agreements between you and Voolt relating to this subject matter and cannot be changed or terminated orally.
Assignment
You may not assign these Terms or any of the rights granted hereunder without the prior written consent of Voolt, and any attempted assignment without such consent shall be void. Subject to the foregoing restriction, these Terms will be fully binding upon, inure to the benefit of, and be enforceable by us and our respective successors and assigns.
Non-waiver
Failure by either Voolt or You to exercise or enforce any right conferred shall not be deemed to be a waiver of any such right nor operate so as to bar that exercise or enforcement thereof or of any other right on any later occasion.
Force Majeure
Voolt shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control; including, without limitation, any failure to perform hereunder due to unforeseen circumstances or causes beyond its control such as acts of God, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
Governing Law And Arbitration
The Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. If any dispute arises between the Parties relating to the application, interpretation, implementation or validity of this Agreement, the Parties agree to resolve the dispute by arbitration at ADR Chambers using the ADR Chambers Expedited Arbitration Rules (https://adrchambers.com/expedited-arbitration/). The Parties agree that the ADR Chambers Expedited Arbitration Rules give the Parties a fair opportunity to present their case and respond to the case of the other side. The arbitration shall be held in Toronto and shall proceed in accordance with the provisions of the Arbitration Act (Ontario). Judgement upon the award rendered by the arbitrator may be entered in any court having jurisdiction. There will be no appeal from the decision of the arbitrator on questions of fact, law, or mixed fact and law
Contact Us
If you have any questions or concerns regarding these Terms or our Services, please contact us through the support portal at [email protected]
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